Karri Hull DBA: DALTON AISolutions (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable messaging regulations including Canada’s Anti-Spam Legislation (CASL).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number (including mobile number)
• Business information
• Messages submitted through forms or chat
• Appointment booking details
• Call recordings (if applicable)
• Technical information such as IP address, browser type, device type, and usage data

We collect information only when voluntarily provided or automatically collected through secure website functionality.

2. How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide requested services
• Schedule and confirm appointments
• Deliver SMS/text communications
• Send marketing and promotional messages (with express consent)
• Provide follow-up communication
• Improve our services
• Maintain internal records
• Comply with legal obligations

3. Cookies & Tracking Practices

Our website may use cookies and similar tracking technologies to improve functionality, enhance user experience, and maintain secure operations.

Cookies are small text files stored on your device that help websites function properly and remember user preferences.

We may use cookies to:

• Maintain website functionality and performance
• Remember user preferences
• Enable secure login or session management
• Analyze general traffic and usage patterns
• Improve website performance and user experience

We do not use cookies to sell personal information, and we do not engage in third-party behavioral advertising tracking.

You may adjust your browser settings to refuse or delete cookies. However, disabling cookies may impact certain website features or functionality.

4. SMS & Text Messaging Communications

By providing your mobile phone number through our website forms, chat widget, booking calendar, AI voice assistant, or other communication channels, you expressly consent to receive SMS messages from DALTON AISolutions.

These messages may include:

• Appointment confirmations and reminders
• Service updates
• Follow-up communications
• Promotional and marketing messages
• Account notifications

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any message received.

For assistance, reply HELP or contact us at [email protected] or 705-957-0710.

Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for marketing purposes. SMS data is shared only with trusted service providers necessary to deliver messaging services.

5. AI Voice & Call Recording Disclosure

DALTON AISolutions utilizes AI-powered voice and chat technologies to assist with communication and service delivery.

Calls and digital interactions may be recorded for:

• Quality assurance
• Training purposes
• Service improvement
• Marketing documentation (where appropriate)

By continuing a call or interacting with our AI systems, you consent to such recording and automated processing.

6. Consent (CASL Compliance)

In accordance with Canada’s Anti-Spam Legislation (CASL):

• We obtain express consent before sending commercial electronic messages.
• You may withdraw consent at any time.
• You may unsubscribe from marketing communications using the instructions provided in each message.

7. Sharing of Information

We may share your information with:

• Trusted third-party service providers who assist in operating our website and communication systems
• Legal authorities when required by law

We do not sell personal information.

If we provision phone numbers to clients as part of our services, those numbers are registered and managed in compliance with carrier and regulatory requirements.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal requirements
• Maintain proper business records

You may request deletion of your personal information at any time by contacting us.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no transmission method over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent
• Request deletion

To exercise these rights, contact us at:

[email protected]
705-957-0710
Peterborough, Ontario, Canada

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.